This return of goods and sales is valid for the sale of products from the sales range of XXSHOCK (hereinafter referred to as: Merchant) via the website


The consumer has the right to file a complaint with the Seller in order to exercise his rights based on the conformity of the goods, the wrongly calculated price and other defects, and in the manner and according to the procedure provided by the Rulebook.

The consumer has the right to complain for the reasons stated in Article 8 of these Terms of Use and Sale, as soon as he discovered the non-conformity of the goods and no later than 48 hours after taking over the goods, i.e. taking over the product by the consumer.

If the non-conformity occurred within the first 24 hours from the moment of transfer of risk to the Consumer, it is assumed that it existed at the time of transfer of risk, unless this contradicts the nature of the goods and the nature of the specific non-conformity.

If the non-conformity occurred after the expiry of the 24-hour period from the moment of risk transfer to the Consumer, the burden of proof shifts to the Consumer, who must prove that the goods were non-conformity at the time of risk transfer, by submitting appropriate evidence.

All costs necessary to bring the goods into conformity with the contract, especially labor, material, collection and delivery costs, are borne by the merchant.

We only replace items if they are faulty or damaged. If you ordered the wrong size, unfortunately we cannot offer an exchange or refund. We recommend that you check the size charts when ordering the product.
Thank you for your understanding.


In the event of a deviation from the aforementioned specification or a defect, the Merchant is obliged to exchange the product for the customer with a correct one, and all costs are borne by the Merchant.

If the purchased product for which a replacement is requested is not in stock, the Merchant is obliged to replace the product with another product at the customer's request, with a possible surcharge or refund of the price difference.

In case of impossibility of exchange, the Merchant is obliged to return the money to the buyer, and the costs of return are borne by the buyer.

For accepted complaints, the Merchant bears all transport costs.

Damages during transport, visible on the product packaging, the buyer is obliged to report immediately to the courier who delivers the goods, as well as to the Merchant within 24 hours of receiving the goods.

If, after receiving the shipment, the buyer determines that the delivered goods do not correspond to the ordered goods or the data on the invoice are not appropriate, he is obliged to inform the Trader about the defects within 24 hours from the moment of receiving the shipment, via e-mail [email protected], or to submit to the Trader a completed complaint form. sheet.

After receiving the complaint, the Merchant will confirm the receipt of the complaint, that is, communicate the number under which the complaint was filed in the record of received complaints and inform the customer about further action.

The deadline for responding to a complaint is 14 days, and for resolving a complaint is 18 days from the moment it is reported.


*All product images listed on may vary live. Templates in digital format were used for the needs of the seller. By purchasing through our site, you confirm that you agree to the terms of sale and conformity of the goods. 

The seller is obliged to deliver goods to the consumer in accordance with the contract.

Conformity of the goods to the contract is determined exclusively according to the properties and purpose of the goods as defined by the corresponding declaration.

The goods are in conformity with the contract if:

1) if it corresponds to the description given by the seller and if it has the properties of the goods that the seller showed to the consumer as a sample or model;

2) if it has properties required for the particular use for which the consumer is purchasing it, and which was known to the seller or should have been known to him at the time of the conclusion of the contract;

3) if it has properties required for regular use of goods of the same type;

4) if in terms of quality and functioning it corresponds to what is usual for goods of the same type and what the consumer can reasonably expect given the nature of the goods and public promises about the special properties of the goods made by the seller, manufacturer or their representatives, especially if the promise was made through advertisements or on the packaging of goods.

Regular use of goods means intended use, maintenance and handling in all respects according to the manufacturer's declaration.

The seller is responsible for non-compliance of the delivered goods with the contract if:

1) existed at the time of the transfer of risk to the consumer, regardless of whether the seller was aware of this inconsistency;

2) appeared after the transfer of risk to the consumer and originates from a cause that existed before the transfer of risk to the consumer;

3) the consumer could easily see, if the seller declared that the goods conform to the contract.

The seller is also responsible for non-conformity caused by improper packaging, improper installation or assembly performed by him or a person under his supervision, as well as for improper installation or assembly of goods that is a consequence of the lack of instructions that he handed over to the consumer for independent installation or assembly.

The seller is not responsible for non-conformity if, at the time of concluding the contract, the consumer knew or could not have known that the goods did not conform to the contract, or if the cause of the non-conformity is in the material provided by the consumer.

The seller's liability for non-conformity of the goods with the contract must not be limited or excluded contrary to the provisions of the Law on Consumer Protection.

The seller is not bound by a public promise regarding the properties of the goods if:

1) did not know or could not have known about the given promise;

2) a correction of the promise was published before the conclusion of the contract;

3) the promise could not influence the consumer's decision to conclude the contract.