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Feel free to email us during our regular business hours and we'll be happy to help.

E-mail: [email protected]

FREQUENTLY ASKED QUESTIONS

Delivery of one, two and three products is delivered to your address within 3-4 working days from the day of the order. For larger orders, you can expect your package at your address within 4-5 working days from the day of the order.

Delivery notices

From the time you place your order to the time of delivery, you can expect the following notifications:

  • When you order your product on the website, you can expect an order confirmation email. 
  • You will be notified of possible changes related to delivery.
  • On the day of delivery, you will be informed by the courier about the delivery method and delivery time.

The cash on delivery fee is calculated according to the purchase of the package and amounts to at least 250.00 RSD (approx. 3% of the price of the ordered products).

Cash on delivery payment is paid exclusively in cash, upon receipt of the product. The courier service does not accept credit cards.

For more information, please contact us via e-mail address [email protected] 

In the case of card payment, the amount will be debited from your card upon completion of the purchase.
You will receive an invoice for your purchase by email when the order is sent.

On the XXSHOCK website, you can pay: cash and bank payment cards.

In the basket in the webshop, you will see the total amount of the purchase, including VAT and shipping costs. That's the total price you have to pay.

You can pay for products purchased on XXSHOCK with the following debit/credit cards:

  • MasterCard,
  • Maestro,
  • Visa,
  • Visa Electron.

When you pay with a credit card, you are protected against theft without liability. If someone misuses your card, you can request a refund from the card issuer.

Your payment is made through a secure and encrypted connection, which ensures that your payment information cannot be accessed by another person. Your payment is guaranteed through our partner's payment system.

We guarantee that we will not store any confidential information related to your credit card on our server. Furthermore, XXSHOCK cannot access confidential data at any time.

You will be asked for the following information:

Card number (the 16-digit number on the front of your card)

Expiry date (on the front of the card)

Security code (the three-digit security code on the back of your card, above the magnetic stripe on the right)

Do you have a question for us?
Send us an email and we will respond as soon as possible.